Effective date: October 20, 2022

Introduction

We at wishdream.shop (“we,” “our,” “us”) know you care about how your personal information is used and shared, and we take your privacy seriously. We encourage you to read our Privacy Policy (or “Policy”) to learn more about the information we collect and how it may be used. By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent to our collection, use, and sharing your information as set forth in this Privacy Policy. Remember that your use of wishdream.shop’s Services is at all times subject to the Terms and Conditions, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms and Conditions.

Scope of This Policy

This Privacy Policy applies to all users of our Services including without limitation, site visitors, account holders and purchasers (collectively referred to as “Users”). This Privacy Policy does not cover the practices of companies we don’t own or control, or any other third parties.

Changes to This Policy

Any information that is collected via our Services is covered by the Privacy Policy in effect at the time such information is collected. We may revise this Privacy Policy from time to time. If we make any material changes to this Privacy Policy, we’ll notify you of those changes by posting them within the Services or by sending you an email or other notification, and we’ll update the “Effective Date” above to indicate when those changes become effective. Your continued use of the Services after a new Privacy Policy has gone into effect constitutes your consent to the new Policy.

Personal Information We Collect

Throughout this Policy we use the term “Personal Information” to mean: any information that identifies you, relates to you, or describes you, or is about you. This does not include, however, de-identified information that cannot reasonably be linked back to you. The following are the types of personal information that we collect.

• Sign Up Information. When you sign up to create an account, we only ask for your email address. Though, in the future we may additionally request your full name, city of residence, or telephone number.
• Order Information. When you’re placing an order, we ask for you to provide: first name, last name, phone number, street address and unit number (if applicable), city of residence, state, postal code, and email.
• Payment Information. We collect payment-related information from Users who choose to purchase furniture or other goods through our Services, debit and credit card information, expiration dates, CVC codes, and postal code. This information is sent directly to our payment processor, to facilitate payments to you, and wishdream.shop does not obtain or store this data.
• Information You Voluntarily Provide. You may also provide certain information to us when you use the Services, including when you contact us for support or other inquiries, or provide feedback about the Services. This information may include your phone number, your interests or preferences, details related to your orders, survey and quiz responses, feedback about the Services, and other information that may relate to you or identify you. We will also collect any information you provide to us when you send us emails with queries, feedback, or for any other reason.
• Location Information. When you use our Services, we may collect and store information about your location by converting your IP address into a rough geo-location or, when interacting with our mobile application, by accessing your mobile device’s GPS or location services, which may provide more precise geolocation information, if you enable location services on your device.
• Information Sent by Your Device. We collect certain information that your mobile device, laptop, or other hardware device sends when you use our Services, including but not limited to IP Address, user agent information, network and connectivity information, device identifiers, advertising identifiers, language preferences, user settings, software and operating system names and versions, hardware models, as well as other information about your use of our Services.
• Third Parties. We may also obtain information about Users from third parties, such as joint marketing partners, and lead providers.
• Information Collected Using Cookies and other Web Technologies. Like many website owners and operators, we (and our partners who assist us with marketing, analytics, user research, advertising, and user support) may utilize automated data collection tools such as cookies and web beacons to collect certain information from Users of our Services. These tools are used for a variety of purposes, including but not limited to user authentication, account security, delivery and measuring of advertising, analyzing site traffic and trends, and fraud prevention.

How We Use Personal Information

Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your account, if you are an account holder), and to enable you to enjoy and easily navigate our Services. We will use your Personal Information for the following purposes:

• Providing our Services, which primarily means helping our other customers find home furnishings and decor that meet the evolving needs of their home, and choosing how best to pay for them.
• Communicating with Users and providing customer support in relation to the Services.
• Resolving disputes, responding to queries, collecting and processing payments fees, and troubleshooting problems.
• Managing our everyday business needs, including the following activities: auditing, administration of the Services, fulfillment, analytics, fraud prevention, and enforcement of our Terms and Conditions, or to comply with applicable laws or regulations.
• Customizing your experience and otherwise measuring and improving our content and Services.
• Sending you promotional email offers on behalf of wishdream.shop or other businesses, or emailing you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services.
• Sending you SMS messages (including by automatic telephone dialing system) with information we think may be of interest to you – including information about your account, information about products or services you have ordered, and marketing materials. If you do not want to receive communications from us, please indicate your preference by following the instructions in the message or contacting us at [email protected]. Note that the opt outs for marketing SMS is separate from the opt out for account and service related SMS.
• Enforcing our agreements, Terms and Conditions, and policies, and sending you notices and alerts.
• Better understanding our Users’ interests, behaviors, and demographics.
  We may also use your information for any other purpose disclosed to you at the time we collect or receive your information, or otherwise with your consent. Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, chats, phone calls, suggestions or the like (though excluding your personal information) will be treated as non-confidential and non-proprietary.
• We may also use your information for any other purpose disclosed to you at the time we collect or receive your information, or otherwise with your consent. Any communication or material you transmit to us via e-mail or otherwise, including any data, questions, comments, chats, phone calls, suggestions or the like (though excluding your personal information) will be treated as non-confidential and non-proprietary. :w

Information We Share with Third Parties

We may share your personal information with third parties as described in this section:

Service Providers: We may engage third-party service providers to help us administer, provide, and improve the Services, including but not limited to the following types of partners: web hosting providers, cloud hosting providers, fraud detection services, fulfillment service providers, and customer support partners. These third-party services providers will have access to your Personal Information for the purpose of performing services on our behalf. For example, we may share your Personal Information with our cloud hosting providers (for example, Amazon Web Services) as part of our utilization of their hosting Services.

At Your Request. We may share information about you with third parties in the event that you request we do so, for example, with companies offering promotions or offers through our Site our Services, if you are interested in that offer and request that we share your information.

Advertising Partners: We may deliver a file to you through the Services (e.g., a “cookie” or a “web beacon”) from an ad network. These technologies allow ad networks to provide auditing, research and reporting for us and for advertisers. They also enable ad networks to collect information about your activities and serve personalized advertisements to you when you visit other websites. Because your web browser must request these advertisements and technologies from the ad network’s servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. You may be able to opt-out of tracking conducted by third parties through our Services by adjusting settings on your browser. You may also be able to opt out of receiving personalized advertisements from advertisers or ad networks that are members of the Network Advertising Initiative or that subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out sections on the websites of each of those organizations, which can be accessed here: Network Advertising Initiative and Digital Advertising Alliance. While you can opt out of personalized advertising, you may continue to see non-personalized online advertising on the Services and/or our ads on other Internet websites. In addition, please note that cookie-based opt-outs are not effective on mobile applications. However, for some devices you may use your device’s platform controls in your settings to exercise choice (e.g. Android, iOS, and others).

Other Third Parties. We may share anonymized or aggregated data we collect from the use of the Services, including but not limited to de-identified demographic information, de-identified location information, information about the computer or device from which you access the Services, market trends, and other analysis that we create based on the information we receive from you and other Users.

Our Affiliates. We share information with our website to help us provide our Services.

With Your Consent. There may be other circumstances where we will notify you of information that we seek to share with a third party not listed here, and will do so with your consent

Information Shared with Web Analytics Services Providers. We may use some or all of the following analytics services: (a) Google. We use Google Analytics, a service provided by Google, Inc. (“Google”), to gather information about how Users engage with our Site and Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going here; (b) Facebook. We may use certain tools offered by Facebook, Inc. (“Facebook”) that enable it to collect or receive information about actions Users take on: (a) our Site and elsewhere on the internet through the use of Cookies, Web Beacons and other storage technologies; or (b) our App and other mobile applications, in order to provide measurement services, targeted ads and other services. For more information regarding the collection and use of such information by Facebook, please see the Facebook Data Policy, available here.

Business Transfers: We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party, and we would share personal information with the party that is acquiring our assets. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use your personal information as set forth in this policy.

Protection of wishdream.shop and Others: We reserve the right to access, read, preserve, and disclose any information that we believe is necessary to comply with law or court order or respond to valid legal process, including from law enforcement or other government agencies; enforce or apply our Terms and Conditions and other agreements; prevent spam or other unwanted communications and investigate or protect against fraud; protect the rights, property, or safety of wishdream.shop, our employees, our Users, or others; or maintain the security of our products and Services.

Your Choices

We offer you choices regarding the collection, use and sharing of your Personal Information and we’ll respect the choices you make. Please note that if you decide not to provide us with the Personal Information that we request, you may not be able to access all of the features of the Services.

Opt-Out of our Mailings. We may periodically send you free newsletters and emails that directly promote our Services. When you receive such promotional communications from us, you will have the opportunity to “opt-out” (either by emailing us at [email protected] or by following the unsubscribe instructions provided in the email you receive). We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications – e.g., communications regarding updates to our Terms and Conditions or this Privacy Policy or information about billing.

Opt-out of Ad Tracking. You can opt out of the collection and use of your information for ad targeting by going to http://www.aboutads.info/choices or limit collection through the Site, by configuring the settings on your browser, or by using cookie blocking extensions in your browser.

Modifying Your Information. You can access and modify the Personal Information associated with your account by sending an email to [email protected]. If you want us to delete your Personal Information or your account, please contact us at [email protected] with your request. We’ll take steps to delete your information as soon as we can, but some information may remain in archived/backup copies for our records or as otherwise required by law.

Non-Affiliate Marketing. We do not currently share Personal Information with third parties seeking to market their own products or services to our Users. However, in the event that the website would begin sharing such information for such purpose, Users will be allowed to opt out of such sharing.

Analytics Opt Outs. We use Google Analytics on our Services. You can opt-out of Google Analytics’ processing of your information on our website by clicking here.

Do Not Track. Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.

California Privacy Rights

If you’re a California resident, you have certain privacy rights under California law, including the California Consumer Privacy Act of 2018 (“CCPA”). Those rights include the following:

Right to request disclosure of information collected. You have the right to request details on the specific personal information we’ve collected about you. We provide detailed information about the types of information we collect throughout this Privacy Policy, but you may also contact us directly to inquire about your Personal Information specifically, as described in the section below.

Right to request disclosure of information shared or sold. First, we do not sell your Personal Information, within the meaning of the CCPA. That said, we do share certain data about some of our Users with service providers. This sharing is outlined in other sections of the Privacy Policy, as well as below. And you do have the right under CCPA to contact us at any time, as described in the section below, to request this information from us.

Right to opt out of selling of your Personal Information. As stated above, we do not sell your Personal Information, within the meaning of the CCPA. That said, in the event that we ever do choose to sell data to third parties, we will provide a method to allow our Users to opt out of that selling, in accordance with California law.

Right to request deletion of data. You have the right to request deletion of your data, unless an exception applies. Examples of exceptions include when we need to keep data to meet legal obligations, detect fraud, investigate reports of abuse or other violations of our Terms and Conditions, or fix security issues. Additionally, an exception would apply if we would be unable to provide the services that you signed up for without the data, in which case, you are free to request account deletion and cease use of the services. Once we’ve verified your request, we’ll delete your personal information (unless an exception applies) and will direct our service providers to do the same.

Timely response. You have the right to make two free requests in any 12-month period. We will respond to your request within 45 days, and in more difficult cases we may extend our response time by another 45 days.

Non-discrimination. We encourage our Users to think carefully about their privacy and data sharing habits. And in no way would we ever hold it against one of our Users should they choose to exercise the privacy rights granted them by the law. Don’t hesitate to reach out with questions or requests.

Contacting Us. To make any inquiries, request, or exercise any of your rights granted under California law, you can contact us by email at [email protected], or call us at +1(818)317-3184. We may need to go through a few verification steps after you reach out, but we’ll help you through that.

Information We Collect. We collect personal information for a range of purposes, though primarily to allow us to provide and improve our services. In the last twelve months, we have collected the following categories of personal information about our Users. In some cases the data is provided directly by Users. In other cases it was provided by third parties, or obtained through use interaction with our services.

• Identifiers, such as your name, email address, IP address, username, or other similar identifiers. We primarily use these identifiers to create your account, maintain security of our services, and communicate with you.
• Customer records information, such as telephone number, bank account number, credit card number, or debit card number. We primarily use these types of information to facilitate transactions and payments and to communicate with our Users.
• Commercial information, such as payment history and purchase history. We primarily use this type of information to keep track of User transactions and for internal business and financial recordkeeping.
• Internet or other electronic network activity information, such as session logs, search history, information about your interaction with a website, or advertisement. We primarily use this type of information to help understand how our services are performing for Users, as well as to improve our own understanding of our services.
• Geolocation information, such as your IP address which provides a rough approximation of location. We use this data primarily to understand where our Users are accessing the services, to customize our offerings to their location, and in some cases to provide more relevant advertising.
• Inferences, such as your preferences or likelihood of being interested in different products or services we offer. We use this information primarily for marketing purposes.

Information Sharing. In the past 12 months, we’ve disclosed the above categories of information for business purposes, or at your direction, with our service providers, affiliates, and other third-parties. For instance, we share Personal Information about our Users with our data hosting and storage providers. We have agreements with our service providers which limit their ability to use your information.

Links to Other Sites

Our Services may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy, or security practices and policies of any Third-party Service. To protect your information we recommend that you carefully review the privacy policies of all Third-party Services that you access.

Security

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. We endeavor to protect the privacy of your account and other personal information we hold in our records, but unfortunately, no person or website cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of User information at any time.

Data Retention and Deletion

We need to retain the information you provide us in order to provide our Services, and we retain such information for as long as you maintain your account, at a minimum. We also retain certain relevant information, including transaction, location, device, and usage information, for as long as it is required to do so, in connection with regulatory, tax, insurance, legal, administrative, and other requirements. You may request deletion of your account at any time by contacting us at [email protected]. Following such a request, we will delete the information that it is not necessary to retain. In certain circumstances, we may be unable to delete your account, such as if there is an outstanding credit or debt on your account or an unresolved dispute, ongoing investigation (e.g. for fraud or misuse), or we believe that we may be required to retain your account for legal reasons. Upon resolution of the issue preventing deletion, we will delete your account as described above. We may also retain certain information if necessary for our legitimate business interests, such as fraud prevention and enhancing Users’ safety and security. For example, if we shut down a User’s account because of security or fraud incidents, we may retain certain information about that account to prevent that User from opening a new account in the future.

Cross Border Transfer

Your Personal Information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you’re located outside the United States and choose to provide your Personal Information to us, we may transfer your Personal Information to the United States and process it there.

Children’s Privacy

As noted in the Terms and Conditions, we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at [email protected].

Contacting Us

If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below. We will attempt, where practical, to respond to your requests and to provide you with additional privacy-related information.

Address: 17600 Delano Street, Encino, CA, 91316, US
Phone: +1(818)317-3184
Email: [email protected]